Electricity & Gas Complaints Commissioner Scheme


The Electricity and Gas Complaints Commissioner Scheme (EGCC) offers a free and independent service for resolving complaints about electricity and gas companies.

Many people are intimidated by large energy companies, and do not know how to proceed with a complaint. EGCC goes to great lengths to be easy to deal with, and approachable.

Gas and electricity industries use wires or pipes, to connect their services, using this as a common theme, and combining it with the concept of untangling complainant’s issues, has resulted in the creation of lineal drawings as signature style for the scheme. The EGCC style has evolved over a number of years.


Annual Report 2014

The 2014 Annual Report and Annual Report summary is entirely illustrated in their signature lineal style. The abstract illustrations help explain the processes in a simple understated way and can be understood without the use of text, overcoming language barriers. Sequences of linked illustrations are used to get the reader to follow the path of a particular written segment emphasising the ordered, systematic, logical handling of complaint issues.



New Zealand Designers Institute

BEST Awards

Corporate Communication

Work book

Working document used for complaint

resolution workshops.

Annual Report 2013

Illustration used on glass petition



EGCC complaints brochure




Annual Report 13 Summary version


Signage and use of the EGCC graphic style on interior glass panels  in the EGCC offices and reports on display in the reception area.

Annual Report 2012

EGCC gets you through the maze of complaint issues.

Annual Report 2011

EGCC gets you sorted - a play on the initials for electricity and gas was used throughout, in this years typographical theme.

Annual Reports 2005- 2010