Electricity & Gas Complaints Commissioner Scheme
The Electricity and Gas Complaints Commissioner Scheme (EGCC) offers a free and independent service for resolving complaints about electricity and gas companies.
Many people are intimidated by large energy companies, and do not know how to proceed with a complaint. EGCC goes to great lengths to be easy to deal with, and approachable.
Gas and electricity industries use wires or pipes, to connect their services, using this as a common theme, and combining it with the concept of untangling complainant’s issues, has resulted in the creation of lineal drawings as signature style for the scheme. The EGCC style has evolved over a number of years.
Annual Report 2014
The 2014 Annual Report and Annual Report summary is entirely illustrated in their signature lineal style. The abstract illustrations help explain the processes in a simple understated way and can be understood without the use of text, overcoming language barriers. Sequences of linked illustrations are used to get the reader to follow the path of a particular written segment emphasising the ordered, systematic, logical handling of complaint issues.
New Zealand Designers Institute
Working document used for complaint
Annual Report 2013
Illustration used on glass petition
EGCC complaints brochure
Annual Report 13 Summary version
Signage and use of the EGCC graphic style on interior glass panels in the EGCC offices and reports on display in the reception area.
Annual Report 2012
EGCC gets you through the maze of complaint issues.
Annual Report 2011
EGCC gets you sorted - a play on the initials for electricity and gas was used throughout, in this years typographical theme.
Annual Reports 2005- 2010